Coles introduce Community Hour

From Wednesday 18 March, Coles will launch a dedicated “Community Hour” to improve access to essential groceries for the elderly and disadvantaged, during this time of unprecedented demand.

Community Hour will be held from Monday to Friday from 7am to 8am, with access exclusively for elderly customers and others in need of assistance. To enter the store, customers simply need to present a government-issued identification card including:

  • Pensioner Concession Card
  • Companion Card
  • Commonwealth Seniors Health Card
  • Health Care Card
  • Seniors Card
  • Disability Card

Store managers will use sensible discretion and compassion to ensure vulnerable customers who require access are able to complete their shopping during Community Hour.

Once this hour is complete, all other customers will be invited through the doors to complete their grocery shop.

Coles will also close no later than 8pm to give our team members the time and space to extensively clean our stores and replenish the shelves for customers the next day.

If elderly or vulnerable people are unable to get to a supermarket to buy essential items, they can also log on to Foodbank’s websiteOpens in new window to find a local charity or service nearby.

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